Live Chat in Jitbit Helpdesk
Jitbit Helpdesk now comes with built-in live chat, since January 2018. The "support widget" for websites now allows you to chat with your website visitor in realtime. Check out this short animated clip:
And this is how it works on the helpdesk team's side - you see a special "live" badge next to the "tickets" where you can chat with the user, bacuse he's still on the website.
It just works. You don't to do anything, the support widget you already have - now comes with the chat functionality built in.
Works across multiple website pages and even after a "refresh".
Keep in touch after a user leaves the website that's when the chat turns into a regular "email ticket" so you can followup afterwards.
Works for both "hosted" and "on-premise" versions of the helpdesk app.
Chat inside a ticket - support widget is not the only way, two people loo?ing at the same ticket in the helpdesk app can still chat with each other since the ticket page updates automatically.
Mobile app support - use the mobile app to chat with users on the go, check out some best practices.
We used to have a separate "live chat" product but we are sunsetting that now. We'll keep it for existing paying customers, but taking no new signups.
Why would you need a live chat?
- It increases sales and conversions. Your visitors will have an option to immediately talk to a real person, who can walk them through a purchase process or help them with any other problem, and that's a huge conversion booster.
- Convenient for visitors and customers. When visitors become confused, they want to get help in the moment and without leaving the web page they are on. You really should give them this opportunity.
- Cheap. Our helpdesk app is the most affordable customer support app, and adding live chat to your company's website and it will likely cut down on overall support expenses.
- Helps improve your website and products You will immediately get a great insight into your website flaws. The chat tool provides a direct access to visitors' pain point. Trust us, it is better than any analytics software you can get.
- Simple and straightforward. Simplicity has been our traditional focus with all our apps.
- Reliable. Up-to-date tech helps us provide the most reliable software. Not a single message will be lost.
- Safe. We know how to handle your data, we have been doing it for years. We back up everything, we scale well and our servers are lightning fast.
Chat features at a glance
- Sound alerts, desktop notifications, push notifications - when someone sends you a message or starts a new chat - you hear a sound and see a notification in your system tray (tray notification requires HTML5-compatible browser)
- Online agents tracking - the app tracks which of your agents are online and shows prompts to the user and other operators
- Real-time performance - the chat app uses "Web-Sockets" - the latest web technology that supports full-duplex real-time communications. If the client's browser does not support it - the app simply falls back to an older way of polling the server. In any case, the communication happens in real-time.
- Automation scripts - use our powerful rule engine to create chatbots and autoresponders
- Searchable archive - all chats are stored in the system as a regular ticket for your convenience, you review any customer's history.