Any business that has dealings with people on any level would benefit from a hosted helpdesk application. You can do things the old fashioned way through telephone and email, but unless you have protocols in place that are as reliable as clockwork mistakes will be made and people will get lost in the system. Choosing a helpdesk allows every raised issue from first contact to resolution to be tracked and monitored.
But what if you or your support team tend to be out of the office more than you're in it? Then you need an app that is as effective on your personal iPhone as your office desktop or laptop – and that is why Jitbit's iPhone helpdesk is for you.
Super Fast iPhone Helpdesk app
When we developed the iPhone app we knew we wanted it to be lighting fast even on slower cellular connections. To that end we are constantly tweaking and streamlining the code for smoother interactions. We have made the app so fast you barely have time to blink. We think it's also incredibly user friendly with a UI designed for functionality (as well as looking damn cool!). Any app for a mobile device has to be easy to navigate and you will find it possible to use your iPhone helpdesk whilst multi-tasking in meetings or standing in line for a coffee – and that kind of 'right on the button' service is exactly what sets you out from the crowd and grows your company a reputation for delivering top class service.
iPhone app features:
- Viewing unanswered, unclosed or all tickets in the system
- Viewing basic details and replies of individual tickets
- Posting replies publicly and "for techs only", optionally using canned responses
- Changing ticket status, assign it to a helpdesk agent, edit "priority" or "category"
- Viewing attached images and attaching new images from your camera
- Push notifications about new tickets (and live chat) coming in
- Adding new tickets
- ...and more
In case you'r elooking for an Android version we have it right here.
What we find exciting is that our iPhone app is already a highly useful tool, but it will only get better. We're developing it all the time and plan to add features in later upgrades to make it every bit as powerful as our desktop helpdesks. Currently available on iOS 5 or higher it will work perfectly with both our hosted and self-hosting versions of the software.
Help desk software for iPhone can be incredibly useful for companies that need to send their technicians out on the field or who have employees that telecommute. IT support companies, printer repair companies, and telecommunications services are all examples of industries that can benefit from a mobile help desk support system. Companies that hire telecommuting workers for their help desk can also benefit from mobile applications because it allows the telecommuting employees to respond to help desk issues wherever they are.
Help desk software for iPhone devices enable employees to check on help desk issues while they are out of the office. This means that employees can close open help desk issues while they are still with clients, or check on the notes on a help desk issue when they arrive at a client's location. They can also find their next help desk job after they have completed a job at another client's location.
Jitbit Helpdesk comes with a free iPhone app. Jitbit Helpdesk allows an unlimited number of agents, which can allow an extremely large and diverse company to support their entire help desk throughout one system. Jitbit Helpdesk can also function through the company's existing email system which requires no additional infrastructure.