About Jitbit Software

Building customer service software since 2005.

Big enough to be stable

Small enough to be personal

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.

Our software is being used at

Jitbit Helpdesk customers: ESPN Jitbit Helpdesk customers: VMWare Jitbit Helpdesk customers: HP Jitbit Helpdesk customers: Philips Jitbit Helpdesk customers: Siemens Jitbit Helpdesk customers: Oracle Jitbit Helpdesk customers: Adobe Jitbit Helpdesk customers: Xerox Jitbit Helpdesk customers: GE Jitbit Helpdesk customers: DELL Jitbit Helpdesk customers: Hitachi Jitbit Helpdesk customers: Vodafone

Meet the team

Well, the ones who agreed to list their names ;)

  • Alex Yumashev, founder and CEO

    Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.

    Blog | Twitter

  • Max Al Farakh, co-founder

    Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, customer service expert. Writes code since 8 years old. Apple fanboy (worth mentioning twice).

    Blog | Twitter

  • Lucie Shkonda, Head of Customer Success

    Lucie is our head of customer success and she's the reason our customers love us.

    She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog

  • Art Dashinski, Chief Design Officer

    ...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!".

    Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

    Dribbble | Twitter

  • Robbie Richards, Head of marketing

    Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.

Our values

Profitable and in control

As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.

No bullsh*t

We are very open about our success and failure, both within the team and with our customers.

Proud to be 100% remote

"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.

Get in touch

For fastest response use the form on the right.

Jitbit

5 South Charlotte Street

Edinburgh, EH2 4AN, United Kingdom

+1 (646) 397-7708

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Latest from our blog

Streamlining HR Operations: Exploring Helpdesk Software Solutions

Human Resources (HR) departments play a pivotal role in managing an organization's workforce and maintaining employee satisfaction. With numerous tasks ranging from onboarding and payroll to performance management and employee relations, HR professionals often find themselves overwhelmed with administrative responsibilities.

6 Lesser Known Helpdesk Ticketing Features Everyone Loves

We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:

How we migrated a 1TB database from Win to Linux with no downtime

Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. The SaaS version additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.

And this Christmas we've migrated it to Linux.